The impact of the digital revolution has not spared the aviation industry, which, like other sectors, has been subject to its ripple effects. Although the aviation industry is not a pioneer in digital transformation, it has responded to the latest technological advancements to keep pace with modern passenger demands and expectations.
Low-cost carriers have emerged as the preferred choice of plane for passengers who now expect a personalised experience from the booking stage to the end of their journey. To meet these expectations, the aviation industry can employ Sentiment Analysis to understand customer needs and formulate appropriate strategies.
The “Future of the Airline Industry 2035“, which is the International Air Transport Association’s (IATA) report, has identified several technologies and factors that will shape the aviation industry. These include cybersecurity, automation and robotics, 3D printing, new manufacturing techniques, virtual and augmented reality, the Internet of Things (IoT), big data, alternative fuels and energy sources, new aircraft designs, alternative modes of rapid transit, and geospatial technology.
Biometrics
The future of verification lies in biometrics, which encompasses technologies such as facial recognition, fingerprint authentication, and retina scanning. These technologies are expected to replace traditional methods of verification and, ultimately, the entire verification process will be conducted digitally.
The widespread use of biometric technology is transforming airport procedures, including check-ins, onboarding, and migration, offering a more secure and efficient travel experience for passengers. Additionally, the expansion of this technology into the baggage claim area allows passengers to track the real-time status of their bags.
Lighter, Quieter, More Efficient Engines And Aircraft
The aviation industry is experiencing a significant transformation, with the development of lighter, quieter, and more efficient engines and aircraft. The adoption of alternative fuels is a crucial step towards supporting environmental protection, which can significantly change the current scenario of aviation.
The Aviation Industry Is Moving Away From Conventional Wing Designs
The industry is exploring new ways to improve aircraft performance and efficiency. One of the innovative designs is the blended wing, which integrates the wing and fuselage into a single unit to provide lift for the entire aircraft during flight. Another design that may be adopted for commercial planes is the delta wing, which is similar to those used on high-speed military jets and the Concorde.
Futuristic Cabin Design
Airlines are continuously seeking to increase the number of passengers per flight while maintaining passenger comfort and giving them enough space to relax and look for tennis betting odds online or watch series while in flight. With this in mind, many futuristic cabin designs are in the works. For instance, double-decker economy seats that provide more space for riders while enabling airlines to accommodate more passengers could be a possible solution in the future.
The Aviation Industry Is Adopting Machine Learning To Enhance Passenger Satisfaction
The market for AI in aviation is projected to grow at a CAGR of 46.4% between 2017 and 2023. AI is being utilised to create customised travel experiences for passengers, with digital interactions between airlines and passengers becoming increasingly personalised, efficient, and scalable.
By leveraging AI and machine learning to analyse passenger feedback, airlines are better able to tailor their offerings to individual customers, resulting in a more satisfying travel experience for all.
